Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

•       Items must be unused, unworn, and in their original packaging.
  
  
•       Returns must be initiated within 30 days of delivery.
  
  
•       Proof of purchase is required.
  
  

Return Process:

●      Contact our customer support at hello@tryluminscalp.com.com OR at our toll free phone number 1 (800) 721-0530 with your order number and reason for return.

●      Our team will provide you with return instructions and the appropriate return address.

●      Ship the item(s) back to the provided address:

●     835 Wilshire Blvd
Ste 500 #563
Los Angeles, CA 90017

●      Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

●      Refunds will be issued to the original payment method.

●      Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

●      Exchanges are subject to product availability.

●      If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.